FLORENCE–October 4, 2024–McLeod Hospice has earned the SHPBest™ “Superior Performer” Caregiver Satisfaction Award. The program has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20 percent in the SHP national CAHPS® Hospice benchmark and scoring above the SHP national average for each CAHPS® Hospice quality measure as measured from the caregiver’s point of view.
The Centers for Medicare and Medicaid Services (CMS) requires all hospices to contract with a survey vendor such as SHP to administer a satisfaction survey to measure the experiences that patients and their caregivers had with hospice care. This survey is called the Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
The CAHPS® survey asks consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that families and caregivers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.
“McLeod Hospice provides meaningful and compassionate end-of-life care, giving family members precious quality time with their loved one. Supporting these caregivers and helping create moments of joy is truly an honor. We are humbled by the recognition of our caregivers,” said Crystal Orphan, Administrator of McLeod Hospice and Palliative Care.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2023 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,750 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
About McLeod Hospice
McLeod Hospice has embraced the care of patients with life-limiting illnesses and their families in northeastern South Carolina for more than 35 years. Dedicated to helping patients live the remainder of their lives as fully as possible, McLeod Hospice cares for patients in their home, in the hospital or in a long-term care facility. McLeod also provides inpatient care for acutely ill patients at the 24-bed McLeod Hospice House in Florence. As a not-for-profit Hospice, McLeod ensures that all patients receive Hospice care regardless of their ability to pay. McLeod Hospice serves patients in Chesterfield, Clarendon, Darlington, Dillon, Florence, Horry, Lee, Marion, Marlboro, Sumter and Williamsburg Counties. For more information, please visit www.mcleodhospice.org.
