Duke Energy offers the following guidelines for the upcoming storm:
Electrical safety guidelines for floods
· If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box.
· Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
· Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
· If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from your local building inspection authority before power can be restored.
Reporting an Outage
Customers who experience an outage during a storm can report it the following ways:
· Visit duke-energy.com on a desktop computer or mobile device.
· Use the Duke Energy mobile app – Download the Duke Energy App from a smartphone via Apple Store or Google Play.
· Text OUT to 57801 (standard text and data charges may apply).
· Call 800.POWERON (800.769.3766)
Social Media and Additional Resources
For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy).
For information on lake levels, download Duke Energy’s Lake View App from a smartphone via Apple Store or Google Play. Current lake levels are also available on our website: Lakes & Recreation Information – Duke Energy (duke-energy.com).
Customers are encouraged to download the enhanced American Red Cross Emergency app for weather safety. The latest version of the app, sponsored by the Duke Energy Foundation, is free, is available in both English and Spanish and offers a variety of features including emergency checklists, interactive maps of open shelters and the ability to monitor multiple locations for weather alerts.
The safety of our customers and communities is important. Duke Energy encourages customers to have a plan in place to respond to an extended power outage after a hurricane or other severe weather. For more tips on how to prepare for storms, and how Duke Energy can help, please visit duke-energy.com/StormTips.
