Weather can be unpredictable, so we’d like to encourage you to be prepared for whatever conditions occur. Prepare for bad weather and outages that may impact you by doing the following:
-Ensure an adequate supply of flashlights, batteries, bottled water, non-perishable foods, medicines, etc., as well as the availability of a portable, battery-operated radio, TV or weather radio.
-Stay away from power lines that have fallen or are sagging.
-Consider all lines energized as well as trees or limbs in contact with lines. Please report downed power lines to Duke Energy or local emergency services.
-If you use a generator due to a power outage, follow the manufacturer’s instructions to ensure safe and proper operation.
-Operate your generator outside; never operate it inside a building or garage.
-Don’t use grills or other outdoor appliances or equipment indoors for space heating or cooking, as these devices may omit carbon monoxide.
-Customers should make alternate shelter arrangements as needed if you will be significantly impacted by a loss of power – especially families who have special medical needs or elderly members.
Reporting power outages
-If you experience a power outage, call Duke Energy’s automated outage-reporting system at 1-800-POWERON (1-800-769-3766).
-You may also report an outage or view current outages online at www.duke-energy.com/outages or text OUT to 57801.
-We will also provide updates on our social media channels to keep customers informed if significant outages occur:
Duke Energy on Twitter: twitter.com/DukeEnergy
Duke Energy on Facebook: facebook.com/DukeEnerg
Prepare For Power Outages
